Sajan and RightNow Offer Contact Centers Integrated Multi-Language Content

RIVER FALLS, WI – October 28th, 2009 – Sajan, the leader in on-demand translation technology and services, announced today that it has a new relationship with RightNow, the leader in customer experience solutions delivered in the cloud. This relationship provides RightNow clients agent desktop access to the Sajan translation management system, GCMS™. The new integration of Sajan GCMS with RightNow CX provides a seamless and powerful approach for “at your agent fingertips” content globalization needs.

Sajan content globalization solutions optimize throughput, improve quality, and reduce cost by providing centralized translation memory, guided authoring tool plug-ins, an integrated suite of translation management applications, and world class translation and localization services. 

"RightNow CX enables over 7 million consumer interactions every day across the globe.  Customers are requesting localized experiences, which is driving demand for this new integration,” said Michael Rudy, vice president of business development, Sajan. “At Sajan we understand these content globalization requirements, and our suite of translation services can reduce both time and costs for RightNow clients.  With our GCMS translation management system and accompanying services, we look forward to helping RightNow clients deliver their consumers the right knowledge, in the right context, in the Right Language, at the right time.” 

“We are very pleased to announce our new relationship with Sajan,” said David Vap, chief solution officer at RightNow. “Organizations continue to expand their contact center initiatives globally and the RightNow CX agent desktop integrated with Sajan GCMS helps companies easily and quickly localize customer information to enhance the customer experience, no matter their language.”

Sajan will also be showcasing the new integration as a Gold Sponsor at the RightNow Summit 09 user conference in Colorado Springs, on Oct 26-28.